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Delivery Fee
Delivery fee will be charged accordingly distance from merchant to your location.
Return & Refund Policy
To ensure customer satisfaction, please find our complain and refund workflow and policy as below:
Please find below complaints’ scenarios and our advice of action
Criticality
Complaints
Recommended action
High
Wrong Food delivered
Our sincerely apology and Please contact 012-231 6521 immediately, we will take immediate action to fix your order or we are willing to perform a Full / Partial refund to you.
High
Missing item from ordered list
High
Food received in bad condition
High
Overdue delivery for more than 20 minutes and did not receive phone calls from us
High
Attitude issue with our rider
High
Cancel order
We are sorry that once order is confirmed and payment has been made, it is not possible to cancel the order or refund.
Medium
Food received – more than 15 minutes delayed
Please WhatApp to 012-231 6521 or email to Support@eds.com.my to log a complain.
We can’t act on this immediately however by accumulating the complaint statistic, we shall look into improving our service. Therefore, your feedback is extremely important to us
Low
Any other suggestion for improvement
We are more than happy to receive your suggestion. Please feel free to email us at Support@eds.com.my
Important notice:
• We will deliver your food to your doorstep therefore it is extremely important that you provide the correct address and contact number of the recipient.
• When our rider arrived you place, they are prompted to contact you so please ensure you are reachable through the phone number that provided.
• Please expect buffer of 15 minutes delay / advance in delivery as it is very much depending on the traffics and weather conditions.
• If your destination of delivery is in a high-rise building, our rider will call you at the lobby and wait for your pickup there. Or if you agree, we can leave your delivery to the security. We seek your understanding as this is our precaution control of the Covid-19 pandemic.
